Policies

Booking Policy, Refunds and Cancellations:

When making a booking online, a deposit is required to reserve your appointment time. This deposit is refundable, up to 24 hours prior to your appointment. If an appointment is rescheduled or cancelled with less than 24 hours notice, the booking deposit will serve as the cancellation fee.

When you conduct a transaction on this website, as part of the process, we collect personal information you give us such as your name, address and email address, payment details, comments or reviews. Your personal information may be used by software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction and methods used to browse away from the page.

We collect such Non-personal and personal information for the following purposes:

To provide and operate the services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

melaniekillion.com is hosted on the wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by wix.com and used by melaniekillion.com adhere to the standards set by PCI-DSS as managed by the PCI security standards council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, confirming your bookings or gift voucher purchases, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinion through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies:

melaniekillion.com, hosted by Wix, uses cookies for important reasons, such as:

To provide a great experience for visitors and customers.
To identify registered members (users who registered to melaniekillion.com).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.